Customers who are natural persons acting outside of a professional and/or commercial capacity, are legally and habitually resident in the European Union, and have their shipping address for the order in the European Union have 14 days from receipt of the product to exercise their right of withdrawal under EU law for a full refund of the purchase price and standard delivery costs. No handling or processing fees will be applied to EU statutory returns. The customer is responsible for the direct cost of return shipping. All returned items must have security tags intact and be in the same condition as sold. Risk of loss remains with the customer until Luxbags receives the returned goods.