Delivery, Returns & Refunds

Delivery and Returns

 

FREE INTERNATIONAL DELIVERY

Items are dispatched from our warehouse in Hong Kong unless the item's location is stated as France in the description.

Orders usually dispatched within 5 working days, and delivery takes 3-7 working days. 


CUSTOMS and TAX

Please be aware that you are responsible for any customs charges and import taxes that may be due upon delivery. Please click here to view the customs and import taxes in your country. 

Option to prepay all duties and taxes is available. This way you will know the import charges upfront and let us handle all the customs clearance for you. Please contact us to request this service. 

 

RETURNS

 

Standard Returns Policy:

Cancellation before order is dispatched:

All cancellations are subject to 5% payment processing fees. 

 

Return or exchange after delivery:

You have 14 days to return the item for refund or exchange - but you must notify us within 3 days of receiving your parcel that you will be returning. You will only be refunded the payment less 5% payment processing fees, delivery cost, returning handling fees of 30USD, and cost of authentication (including shipping to and from the authenticator) that Luxbags incurred should you chose authentication service at checkout. 

All item(s) must be unused, in the same condition as sold to you, and include all original labels. The tag 'no return once removed' must not be removed, damaged, or otherwise tampered with. 

Luxbags will not be responsible for any costs relating to the return of items. We recommend using an insured method of transit. 

If you are ready to make a return, create an account to initiate self-service return or contact us via the chat box, form or email.

 

 

 

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