Brand Story

Luxury fashion is aspirational, yet often remains out of reach. Waiting lists at fashion stores, limited editions, prohibitive pricing, and a second-hand market plagued by counterfeits, scams, and snobbish or indifferent customer service can frustrate your aspirations.

At Luxbags, we believe luxury should be shared, not hoarded. Our vision is to empower, not to gatekeep. We offer a sustainable and accessible pathway to iconic handbags, minimizing environmental impact while maximizing style. Our mission is to provide exceptional value on authentic pre-loved designer pieces and deliver unparalleled customer service, becoming your trusted destination for pre-loved luxury. We curate a collection of inspiring pre-loved treasures that empower you to own your dream bag and fulfil your aspirations in fashion and beyond.

I'm Jiaxin, owner and founder of Luxbags, and a self-confessed designer bag addict. It all started from my Fendi Baguette fever and selling my own collection because I want my beloved bags to have new owners who love and use them.

When I grew up in China and Singapore, buying second-hand was sneered upon. I experienced first-hand the social and financial obstacles that can stand in the way of acquiring one’s first luxury handbag. When I moved to London as a student in 2017, I discovered the joy of thrifting in outlets, vintage shops, charity shops, and flee markets. As a fashion lover on a tight budget, I found London to be a paradise.

In 2024, the fashion world is changing rapidly, and buying pre-loved is becoming more mainstream as it is seen as both trendy and sustainable. With the rise of platforms such as Vestiaire Collective, shopping second hand online has become more fashionable than ever. But I couldn't find a platform that gives me a personal customer service that I enjoy at thrift stores or brand flagship stores. This trend towards sustainability, and absence of personal customer service inspired me to establish Luxbags.

We engage professional cleaning and restoration services to give our bags a makeover before they go to their next owners. We believe that these bags all deserve a second chance at being cherished by a new owner, and we welcome you to join us on this journey of extending the lifespan of our favourite bags.

As a business that is committed to promoting sustainability, we are always seeking new ways of reducing our environmental impact. By providing a space for stylish and sustainable fashion, we hope to inspire others to embrace the second-hand luxury movement and contribute to a more socially and environmentally sustainable future.

Loewe Woven Puzzle Bag

I have been searching for this Loewe bag for several years now. I was so delighted to find it from Luxbags! It was exactly as described and shipped with care.

Received the bag

Received the bag. Was able to very is through three different authentication channels. It smelled like leather and every detail was reliable. The seller truly is wonderful. 10/10 would buy again

Satisfied. Shipping was fast!

Shipping was surprisingly fast! Item arrived in excellent condition. I’m very satisfied with the bag’s condition & hardware.Upon its delivery, I had to pay any additional charge for tariffs but this is definitely no fault of the seller. Just caught me off guard because UPS informed me of this outstanding amount right before they delivered it.

Excellent work experience and product

Excellent communication prior to purchase. Fast shipping.Beautiful and authentic bag.

Fantastic experience!!

Fantastic experience. Bag is amazing and just as described! Owner was very communicative and was a pleasure to do business with. Will definitely be purchasing more from Luxbags in the future!

excellent service. excellent bag!

Jiaxin is amazing in helping me find the bag I wanted! the bag was exactly as described! amazing experience with this site! thank you! I will return for more!

Great!

Prompt responses, friendly, and reasonable. Shipping was quick. Product exactly as described. Beautiful! Only wish the bag came with box and/or dust bag. Would definitely recommend to others!!

Perfect Fit

The insert is a perfect fit and so light! Now my Goyard tote is finally organized so I can reach in and easily find everything I need.

The bag is exactly what I wanted! Beautiful condition

The bag is exactly what I wanted! Beautiful condition. Excellent customer service. Seller was very communicative, before, during, and after payment. Thank you!

Excellent communication

Excellent communication. Fast shipping.

I absolutely love my new forest green mini Jodie

I absolutely love my new forest green mini Jodie. Jiaxin was very helpful and answered fast to my emails. I'm really super sadisfied <3 The bag is perfection!

Fits well in my Goyard bag and it is light but it has very little srptructure

Fits well in my Goyard bag and it is light but it has very little srptructure.

Can recommend Luxbags 100%

Again, excellent service from first contact to delivery. Item in perfect condition, as described and shown online.
Can recommend 100 % - again

It’s

It’s perfect!

LV limited edition speedy

my experience in purchasing a bag that I had been searching for for a while as a bag collector was outstanding from start to finish! I can not speak more highly of jiaxin and her team. Her communication was amazing and she was super helpful all the time ! Nothing was too much trouble ! She addressed any concerns I had about purchasing a preloved bag and I received the bag in good time given it had far to travel ! I would definitely purchasing from luxbags ! Amazing !

Bag was very damaged and deformed

Bag was very damaged and deformed, for a second I doubted its authenticity. Seems like the bag has been badly preserved or dropped in water. Still a iconic bag but will have to get it professionally cleaned.

Thank you so much JIAXIN I love my bag so much very good vintage condition and it came so quickly and she was so responsive paid about $70 for an international shipping fee with UPS

Gorgeous bag

Gorgeous bag. Arrived. As described. Shipping was fast. Great seller very happy with my experience.

Great bag at great price.

I received my nano baguette within a reasonable amount of time even though it was coming from overseas. I was a little skeptical at first but, the purse it so cute, in great condition and best of all, a genuine piece! I will definitely be shopping from Luxbags again!

Excellent communication and perfect bag

Jiaxin has been very supportive replying to all my questions and supporting me with some advices. The bag is true to description online. Very happy with it. Thanks!

Wonderful bag, great communication!

The Bottega bag just arrived and I’m very pleased with it. It is exactly as advertised. Communication was excellent and shipping and delivery were great. Highly recommended!

Communicative and reliable

Great communication and bag came as described. She gives a fair price and has a large selection of nice pieces. I'm a recurring customer and have not had a less than pleasant experience with Jiaxin.

I’m very pleased with my purchase.

Another great experience from Luxbags and Jiaxin. The handbag is in beautiful condition, both outside and inside, and I always appreciate Jiaxin for giving me individual and personal attention. I can only highly recommend her!

Another amazing bag !

This was my second purchase from Jiaxin and it was yet another success. The bag is more beautiful in person and in great condition- the leather is super supple and overall perfect for the fall/winter seasons. Will definitely continue to purchase from Luxbags in the future.