Guaranteed Authenticity

3-Step Authentication Process

We know your biggest concern when buying pre-loved designer items online is authenticity. Don't worry! We have you covered. 

All our bags go through a rigorous 3-step authentication process.

Step 1: Independent Authenticator

All our bags are authenticated by a certified independent authenticator before being listed for sale.

Step 2: In-House Inspection

Our in-house experts assess meticulously the authenticity and condition, ensuring that we transparently represent its true condition in our listings.

Step 3: Entrupy Certificate of Authenticity (Paid add-on)

Customers can select authentication via Entrupy conducted by Luxbags.

All bags have already been authenticated at the time of listing by professional third-party authentication services. You may select additional authentication at checkout, for which you will receive a report/certificate.

Email Authentication

Additionally, you may choose email authentication with any of the following service providers. Please note we do not have any affiliation with any of them. 

Business Email Authentications  Written Statement  Brands
Authenticate First (US) Yes Yes All
Realauthentication.com (US) Yes Yes All

 

After-sales Authenticity Guarantee

At Luxbags, we are committed to the fight against counterfeits and provide an after-sales authenticity guarantee on every handbag we sell. If a handbag is independently proven to be non-authentic within 90 days of your purchase, we offer a full refund to your original payment method, provided the item is verified to be the exact item sold by Luxbags and is returned in its original sold condition. To process a claim, Luxbags requires a written and signed or stamped assessment from a recognised, professional third-party authentication service. Luxbags reserves the right to request a second examination by an independent authenticator of our choice to verify the findings.


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